Effective date: November 10, 2026
1. Who we are
RestaurantOS is operated by Caelora Technologies, Turkey ("we", "us", "our"). By accessing or using RestaurantOS, you agree to these Terms of Service. If you do not agree, please do not use the service. Our contact email is restaurantos@caeloratech.com.
2. The service
RestaurantOS is a multi-tenant software-as-a-service platform that gives restaurants their own branded website, menu, reservation system, customer CRM, kitchen workflow, AI assistant, and analytics. Each restaurant ("tenant") controls its own data and settings.
3. Acceptance and authority
By creating an account or using RestaurantOS, you represent that you are of legal age to form a binding contract, or that you have authority to bind the organisation you represent.
4. Account responsibilities
You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate information and keep it up to date.
5. Acceptable use
You must not misuse RestaurantOS. This includes, but is not limited to:
- using the service for unlawful, fraudulent, or deceptive purposes;
- sending spam or unsolicited messages;
- infringing intellectual property or other rights;
- interfering with security measures, probing for vulnerabilities, or distributing malware;
- reverse engineering, scraping, or extracting source code or data beyond what the service allows;
- circumventing technical limits or reselling access without authorisation.
6. Intellectual property
Caelora Technologies retains ownership of RestaurantOS, its software, documentation, branding, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to use the service according to your selected plan.
7. Payments, billing and Paddle
Subscriptions and other fees are processed by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all orders. Paddle provides customer service inquiries and handles returns in line with Paddle's policies. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms.
8. Service level
We aim to keep RestaurantOS available and reliable, but we do not guarantee uninterrupted or error-free performance. We may change, suspend, or discontinue features with reasonable notice.
9. Suspension and termination
We may suspend or terminate your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel your subscription through your billing settings.
10. Warranties and liability
To the fullest extent permitted by law, RestaurantOS is provided "as is" without warranties of merchantability, fitness for purpose, or uninterrupted service. Our aggregate liability is limited to the amount you paid in the 12 months before the claim, excluding liability for fraud, death, or personal injury where required by law.
11. Indemnity
You agree to indemnify Caelora Technologies against claims arising from your content, unlawful use, or violation of these terms.
12. Assignment and changes
You may not assign your rights without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets. We may update these terms and will post the revised version with a new effective date.
13. Governing law
These terms are governed by the laws of Turkey, without regard to conflict of law provisions. Any disputes will be subject to the jurisdiction of the courts of Turkey.
14. Contact us
Questions about these terms can be sent to restaurantos@caeloratech.com.